PRIVACY POLICY

1. Introduction

Citadel Casino Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website citadelcasinohotel.com or use our services.

This policy applies to information we collect on the website, in email, text, and other electronic messages between you and the website, and through mobile and desktop applications.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account
• Subscribe to our newsletter
• Participate in promotions or surveys
• Contact us with inquiries
• Apply for employment

This information may include:

• Name, email address, phone number
• Date of birth and age verification information
• Billing address and payment information
• Government-issued identification (for age verification)
• Preferences and interests

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Clickstream data
• Device information

Information from Third Parties

We may receive information about you from third parties, such as:

• Travel agencies and booking platforms
• Marketing partners
• Social media platforms (when you connect your account)
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process reservations, bookings, and payments
• Communication: To send confirmations, updates, and customer service messages
• Marketing: To send promotional materials (with your consent)
• Improvement: To enhance and personalize your experience
• Security: To protect against fraud and unauthorized access
• Compliance: To meet legal obligations and enforce our terms
• Research: To analyze usage patterns and improve our services

4. Sharing of Information

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service
• Marketing assistance

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government requests
• To protect our rights, privacy, safety, or property
• To investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of every website you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 (or 21 where applicable for casino services). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.